Arena Policies & FAQ

Arena Policies & FAQ

Ball Arena is committed to providing world class sports and entertainment while ensuring the safety and security of our patrons. This A to Z Guide provides general information, venue policies, and answers to FAQs for guests while attending events at Ball Arena. Any Guest behavior disregarding these policies, as determined by facility management, can result in ejection from the venue.

Important Information and Phone Numbers

Venue Guide

ADA Accessibility


Dispersed wheelchair and accessible seating is available on all levels of the arena. Accessible seats are reserved for guests with disabilities who have accessible needs and their companions. Accessible seats are available in the following locations at Ball Arena but may vary depending on the event configuration:

  • Service/Floor Level: Varies by event
  • Lower Level: Sections 102, 106, 120, 130, 134, 136, 138, 140 & 144
  • Club Level: Sections 216, 236 & 256
  • Upper Level: Sections 305, 311, 317, 327, 333, 339, 345, 351, 357, 367, 373 & 379   


Accessible parking is available at Ball Arena and is provided on a first come, first served basis. Guests parking in a handicap accessible parking space must display a state-issued accessible parking permit.

  • Camry North Lot provides 103 standard ADA spaces and 7 van accessible spaces. Special Needs parking is also available in Camry North and is available to guests once all other accessible spaces are occupied. The number of Special Needs spaces available varies by event. Access Camry North Lot from 12th Street and Chopper Circle or 7th Street off Auraria Parkway.
  • Tundra Lot provides 8 standard ADA spaces and 4 van accessible spaces. Access to Tundra Lot is available off Chopper Circle.
  • Rav4 Lot provides 3 standard ADA spaces. Access Rav4 off 11th street from either Chopper Circle or Auraria Parkway.
  • For more information on Ball Arena parking and rates, please call Jay’s Valet at 303-405-1299.


Ball Arena
1000 Chopper Circle
Denver, CO 80204

Alcohol Policy

Ball Arena and its staff strongly encourage responsible consumption of alcoholic beverages. A summary of alcohol policies is listed below:

  • Any Guest who is intoxicated before entering Ball Arena may be denied entry into the facility. Any Guest found intoxicated within Ball Arena or causing a disturbance as determined by management may be asked to leave the facility without refund and may be subject to further consequences.
  • Ball Arena does not allow alcohol (including bottled wine) to leave the arena.
  • There is a limit of two alcoholic beverages sold to or in possession of each Guest, per ID check; this is subject to change based on management discretion or on an as needed event basis.
  • The following four documents are the only valid unexpired forms of identification acceptable by Ball Arena food vendors:
  • Current, valid Driver’s license
  • Current, valid State ID w/photo
  • Current, valid Military ID w/photo
  • Current, valid Passport
  • To encourage responsible drinking, Ball Arena and Legends participate in the Budweiser Good Sport Designated Driver program. The Budweiser Good Sport Designated Driver program promotes responsible consumption of alcoholic beverages. Guests 21 years and older wishing to participate may go to the kiosk located near Section 132 near the First Aid Station.
  • Ball Arena management reserves the right to eject any individuals under the age of 21 who illegally purchase, possess or consume alcohol or are visibly intoxicated. These individuals are also subject to citation or arrest by Denver Police.
  • Individuals providing alcohol to those under 21 will also be ejected and subject to citation or arrest by Denver Police.
  • The cutoff time for alcohol sales is the start of the 4th quarter for Denver Nuggets/Colorado Mammoth games and start of the 3rd period for Colorado Avalanche games. Alcohol cutoff is usually 60 minutes prior to the end of special events/concerts unless otherwise determined by arena/event management. Alcohol cutoff times are subject to change without notice. Please contact any Guest Relations staff for more information.
  • Guests found with alcohol brought in from outside the facility or trying to leave with alcohol will be ejected and subject to a $250 citation.


Ball Arena welcomes service dogs utilized by Guests with disabilities. Service dogs must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A Guest whose service dog poses a threat to the safety of other Guests and employees, or whose dog is not housebroken, may be asked to escort the dog off the premises. Any service dog that displays vicious behavior towards other Guests or employees may be denied entry or removed from the facility. All other animals are prohibited.

Apple Pay

Apple Pay is now accepted everywhere in Ball Arena. Special offers will be made available throughout the season for fans making purchases with Apple Pay. Need help setting up Apple Pay on your iPhone? See instructions here.


There are four ATMs located inside Ball Arena, one in the box office lobby, two on the Lower Level (Sections 120 and 144) and one on the Upper Level (Section 366).

Bag Policy

Soft-sided personal size bags and containers no larger than 14"x14"x6" are allowed into Ball Arena. All permitted bags are subject to search both upon entry and within the arena. Oversized bags and backpacks are not permitted. Please contact Guest Relations at 303-405-8548 for more information as the bag restrictions can vary for certain special events and concerts.

Baby Care

Nursing mothers requesting a more private location to breastfeed may use the UCHealth Nursing Suite located near the First Aid Station at Section 132 or on the Upper Level at Section 348. The Nursing Suite located at Section 132 is wheelchair accessible. The suites provide privacy, cleanliness and all necessities for nursing mothers including a fold down table, benches and electrical outlets. Please see the Guest Relations Kiosk at Section 120 or Section 375 or the First Aid Station at Section 132 for additional information and directions on how to access the suites. Guests can also use the First Aid Station to nurse if the Nursing Suites are occupied. Baby changing stations can be found in all men’s, women’s and family restrooms.

Ball/Puck in Play Policy

For the safety of all guests, while the game is in play during a hockey or lacrosse game, guests must wait at the top of the aisle, or bottom of stairs, until play has stopped to go to their seat. The portal ushers will let guests know when the puck/ball is in play. Guests refusing to comply with this rule may be ejected from the facility.

Please note: For guests to have an enjoyable experience while attending a basketball game, please wait at the top of the aisle, or bottom of stairs, until play has stopped to go to your seat

Box Office

The Ball Arena Box Office is located between 9th and 11th Streets on Chopper Circle; Box Office access is through the doors located on the south side of the arena.


  • 1000 Chopper Circle, Denver, CO 80204

Hours of Operation

  • Ball Arena Box Office opens at 12PM (noon) on most event days. For events that start at 1PM or earlier, the Box Office will open two hours prior to the event start time. Please visit the Ball Arena calendar to check what dates the Box Office will be open.
  • During non-operational hours, event tickets may be purchased via Ticketmaster.com.

Camera Policy

Guests are welcome to bring personal, point and shoot cameras into Ball Arena. Cameras with telephoto or long interchangeable/detachable lenses longer than four inches and external flash (professional photography equipment) are not permitted inside Ball Arena at any time. Video recording devices, audio recording devices, monopods, bipods, tripods and selfie sticks are also not permitted. iPads and GoPros, however, are permitted for Avalanche, Nuggets and Mammoth games for use in compliance with Ball Arena’s photography and recording policies. Live streaming of any event is expressly prohibited. Video recording on any device and/or flash photography is prohibited at all times. Management reserves the right to deny any electronic device or camera accessory at their discretion.

For camera/recording device policies concerning a specific event please contact Guest Relations for more information at 303-405-8548.

Compliments, Comments, Concerns

  • The Ball Arena Guest feedback form allows guests to enter a suggestion, submit a complaint or get general information regarding the arena. The Guest Relations Staff will respond to your form within 48 hours of submission.
  • GuestRelations@TeamKSE.com
  • 303.405.8548
  • Submit a Guest Feedback Form
  • The Memorable Moments Program at Ball Arena exists to elevate the guest and employee experience at all of our venues and events. We believe that Creating Memorable Moments SETS us apart and provides you, the guest, with the best possible experience.
  • Has a team member created a memorable moment for you? We want to hear about it! Email us at Memorable.Moments@TeamKSE.com to share your story.


Ball Arena offers various concessions locations that provide gluten-friendly and vegetarian options. Guests can visit any Guest Relations Kiosk for food guides, ingredient lists, and information regarding concessions locations that accommodate food allergies and other dietary needs.

Code of Conduct


  • All Ball Arena guests are expected to maintain reasonable and appropriate behavior at all times. Any behavior disregarding the code of conduct as determined by arena/event management can result in ejection, possible arrest by Denver Police, temporary or permanent suspension from Ball Arena and our other venues and/or other disciplinary measures as determined by arena management.
  • Ejected guests will not receive a refund for their tickets or be compensated in any way. Inappropriate behavior includes, but is not limited to:
    • Standing on chairs/seats/tables/platforms/railings.
    • Intoxication or disorderly conduct.
    • Fighting or challenging others to fight.
    • Interference with the event or participants of the event in any way.
    • Throwing, tossing or discharging any object.
    • Using profanity and/or other offensive words and gestures.
    • Harassing, taunting or using offensive language against the players, referees, performers, other guests or staff.
    • Entering a restricted area, seating area or disabled seating platform without the proper ticket.
    • Disturbing other guests’ enjoyment of the event.
    • Failing to comply with instructions from facility personnel.
    • Violating Ball Arena rules, regulations and policies.
    • Violating any local, state or federal laws.
  • Ball Arena management reserves the right to deny entry, relocate or eject guests from the facility including guests engaging in inappropriate behavior, as determined by arena/event management. Guests can text FANSOS to 69050 with their seat location and issue to Ball Arena personnel or may notify the nearest Ball Arena staff member of the issue. You will receive a response and Event Staff will respond to your seating section. Texting instructions can be seen on the scoreboard and fascia screens around the arena, as well as fixed signage hanging from the corners of the ceiling, and also in all bathrooms. Standard texting and data rates will apply.

For any show or event-specific policies, please contact Guest Relations at 303-405-8548.


  • From the North: Take I-25 South; exit Speer Boulevard; proceed South and turn right on Chopper Circle.
  • From the South: Take I-25 North; exit Auraria Parkway; Ball Arena will be on the left-hand side of Auraria Parkway.


In the event of an emergency at Ball Arena, please follow the directions from the Public-Address announcers, signage throughout the venue, emergency personnel, and venue staff. Please contact venue staff with any questions or concerns and they will put you in contact with the appropriate venue representative.

Entry Inspection

  • Ball Arena was the first professional venue in Colorado to install Walk-Through Metal Detectors (WTMDs) as a permanent security practice. The WTMDs at Ball Arena are used by venue staff to detect security threats and prevent banned items from entering the building.
  • Ball Arena requires that all guests entering the venue pass through a WTMD. Alternative accommodations for screening will be provided upon request. Guests who refuse screening will be denied entry. All permitted bags are subject to search both upon entry and within the arena.

First Aid

The First Aid Station is staffed by certified medical personnel and is located on the Lower Level across from Section 132. Paramedics are available during all events at the First Aid Station and regularly patrol the arena. Please contact any staff member for assistance.

Guest Relations




  • Guest Relations representatives are at Ball Arena to ensure that all Guests have a safe, enjoyable experience. Ball Arena’s three Guest Relations Kiosks are open during events to assist guests with questions and address any needs they may have. The kiosks are located in the Grand Atrium, on the Lower Level at Section 120 and the Upper Level at Section 375.
  • In addition, Guest Relations staff are stationed throughout Ball Arena to provide information and assistance.

Lost Children/Guests

Should you get separated from your minor child or any other person in your party with a special need, you should proceed to the nearest Guest Relations Kiosk located in the Grand Atrium, at Section 120, or at Section 375. Guest Relations staff will accompany lost guests to either of these locations and keep in contact with other staff members in the building to ensure the party is reunited.

Lost & Found

Ball Arena provides lost and found services for its guests from the Guest Relations Kiosk located at Section 120, the concierge desks on the Club Level (Sections 228 and 256) and/or the Upper Level at Section 375. Found items should be taken to these locations or given to a Guest Relations staff member. During an event, guests should visit the Grand Atrium Kiosk to inquire about lost items. After an event, to check on or claim a lost and found item, please visit here or call 720-931-1581. Lost and found items will be logged and kept for 14 calendar days. Unclaimed items will be donated to charity after the two-week holding period. Management assumes no responsibility for items lost at events.


Parking and Directions can be found HERE

Phone Charging Stations

Ball Arena provides a complimentary phone charging locker-style station for guest use at Section 120 near the ATM. The phone charging locker-style station provides a safe way for guests to charge their phones during Ball Arena events. The locker is compatible with most mobile phones and guests can pick their own locker combination. Please see the Guest Relations Kiosk at Section 120 for assistance. Additional phone chargers are available at various other locations throughout the venue. Please see Guest Relations for additional locations.

Any phones left at the charging stations will be turned into Lost & Found following every event. Guests can call Lost & Found at 303-405-1383 to retrieve their phone.

Prohibited Items

  • For the safety and security of everyone at Ball Arena, the following items are NOT allowed into the facility and can vary by event:
    • Outside alcohol
    • Sealed bottles of water (empty water bottle without the lid may be brought inside)
    • Inflatable objects (beach balls, latex balloons, etc.)
    • Large or offensive signs
    • Cans
    • Glass containers
    • Outside food/beverages
    • Weapons (i.e. knives, pepper spray and other aerosols, key rings/key chains for self-defense, stun-guns, any concealed weapons, firearms, etc. and any ammunition or accessories to weapons)
    • Laser pointers/pens
    • Hard case containers (coolers, briefcases, etc.)
    • Air horns/whistles/vuvuzelas
    • Animals (service animals permitted with proper documentation)
    • External flash camera units
    • Interchangeable/detachable camera lenses or cameras with lenses longer than four inches
    • Audio/video recording devices
    • Camera monopods/bipods/tripods
    • Selfie sticks
    • Drones and other unmanned aerial devices/vehicles
    • Police/radio scanners of any kind
    • Illegal drugs or substances
    • Any form of marijuana and psilocybin mushrooms
    • Chemicals
    • Fireworks, smoke bombs, etc.
    • Backpacks, suitcases, beach bags, equipment bags, etc.
    • Any bag larger than 14" x 14" x 6"
    • Skateboards, roller blades, roller skates, roller shoes, ice skates, etc.
    • Large umbrellas/golf umbrellas/any umbrella with a pointed end
    • Regulation size sports equipment including, but not limited to hockey and lacrosse sticks
    • Unapproved pamphlets, handouts, advertisements, stickers, etc.
    • Any other devices that may potentially interfere with, harm, and/or distract any sports or event participant, other guest, audio or audio/visual telecast or recording of the game, or any technology-related service provided by the venue
    • Other items as determined by facility management
  • Management reserves the right to handle each occurrence on a case by-case basis. Management is not able to hold items for Guests and there are no check-in areas or lockers available at Ball Arena. All bags, jackets and Guests are subject to search upon entering Ball Arena. Items which have varying policies for concerts and special events include: bags, cameras, video/audio recording equipment, and signs/ flags/banners/posters. Contact Guest Relations at 303-405-8548 for event specific information.


Ball Arena has a NO RE-ENTRY policy. Guests leaving the facility to use the designated smoking area must have their ticket stub to obtain re-entry to the facility. Please refer any questions to a Guest Relations representative.


  • Ball Arena is committed to providing world-class sports and entertainment while ensuring the safety and security of our patrons.
  • Security: 303.405.1383
  • For a list of Prohibited items click here
  • All bags and backpacks are subject to search upon entering the venue.
  • Due to enhanced security policies, all tour guests will be required to pass through the walk through metal detectors upon entry.

Signs / Banners / Flags

  • Ball Arena holds a general policy welcoming signs, banners and flags during events. The following rules/regulations apply to all signs, banners, flags and posters entering Ball Arena:
    • Item may not be attached to a stick, pole or holding device of any sort
    • Item may not exceed 22"x28" in size
    • Item may not obstruct facility signage
    • Item may not contain or display any profane, offensive or obscene language and/or pictures as determined by facility/event management
    • Item may not be, in any way, taped, attached, hung or displayed on the facility
    • Item may not obstruct the view of other guests or create a safety hazard as determined by facility/event management
    • Item may not be constructed of wood, metal or any other material that may cause harm to others
    • Item may not contain commercial or political messages or messages that violate the Ball Arena Code of Conduct
    • No whiteboards/markers
    • Some concerts/special events may have specific policies regarding signs/banners/flags/posters. Please contact Guest Relations at 303-405-8548 for event specific information.

Smoking Policy

Ball Arena is a non-smoking facility. Smoking, chewing tobacco and alternative smoking devices (electronic or vapor) are only permitted in the designated smoking area. The general smoking area is located just outside the East Atrium/Lobby and can be accessed from Stairwell 5 (Sections 144, 254, 373) or the East Atrium/Lobby. Guests in need of mobility assistance can access the smoking area via the East Atrium Elevators. Guests must have a valid ticket to access this area and to re-enter the venue. Guests are required to go through security procedures upon re-entering from the smoking area.

Any guests smoking inside the venue or in a non-designated area will be subject to ejection. Any form of marijuana consumption is prohibited on Ball Arena property. Please note, in accordance with city ordinance, smoking is not permitted within 30 feet of entry doors.


  • Tickets can be purchased online at BallArena.com or Ticketmaster.com.
  • Child Entry: For all Nuggets, Avalanche and Mammoth games, guests three years of age and older are required to have a ticket. Guests under the age of three years may sit in a ticketed guest’s lap. Generally for concerts and special events, guests two years of age and older are required to have a ticket for entry. Please contact Guest Relations for information pertaining to specific events at 303-405-8548.
  • Duplicate Tickets: The facility is not responsible for any inconvenience caused by unauthorized duplication. In the event duplicate copies appear, the facility reserves the right to refuse entry to all ticket holders.
  • Re-Entry: There is NO re-entry into the facility.
  • Resale of Tickets: Unlawful resale or unlawful attempted resale is grounds for seizure and cancellation without compensation. Tickets obtained from unauthorized sources may be lost, stolen or counterfeit and if so are void.
  • Reschedule Policy: In general, if a game or event is cancelled, no refunds will be issued if the event is rescheduled, as you will be issued tickets to attend the rescheduled performance. You may also be provided the opportunity to exchange your ticket for a ticket, comparable in price and location, to another similar event as designated by management except as otherwise provided by law.
  • Lost tickets purchased at the box office or via Ticketmaster.com may be replaced by emailing BoxOffice-CS@TeamKSE.com. With the ticket scanning system at Ball Arena, new tickets are subject to a $25 per ticket replacement fee. In accordance, the original lost/stolen tickets will be deactivated and anyone attempting to use them will be denied entry to the building. If tickets are believed to be stolen, the account holder must file a police report with his/her local law enforcement agency and provide the box office with a copy. Once this has been done, the tickets reported as stolen will be replaced.


Call Ball Arena Tours at 303-405-8556 or visit www.BallArena.com/tours for more information.


Free Wi-Fi access is available to all guests at Ball Arena events.