Ball Arena is committed to providing world class sports and entertainment while ensuring the safety and security of our patrons. This A to Z Guide provides general information, venue policies, and answers to FAQs for guests while attending events at Ball Arena. Any Guest behavior disregarding these policies, as determined by facility management, can result in ejection from the venue.
Important Information and Phone Numbers
Dispersed wheelchair and accessible seating is available on all levels of the arena. Accessible seats are reserved for guests with disabilities who have accessible needs and their companions. Accessible seats are available in the following locations at Ball Arena but may vary depending on the event configuration:
Accessible parking is available at Ball Arena and is provided on a first come, first served basis. Guests parking in a handicap accessible parking space must display a state-issued accessible parking permit.
Sign language interpreting services
Sign Language Interpreting services and other accommodations for guests who are deaf or hard of hearing are available. Please contact Guest Relations at 303.405.8548 or at email@example.com at least 72 business hours prior to the event to schedule this service.
1000 Chopper Circle
Denver, CO 80204
Ball Arena and its staff strongly encourage responsible consumption of alcoholic beverages. A summary of alcohol policies is listed below:
Ball Arena welcomes service dogs utilized by Guests with disabilities. Service dogs must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A Guest whose service dog poses a threat to the safety of other Guests and employees, or whose dog is not housebroken, may be asked to escort the dog off the premises. Any service dog that displays vicious behavior towards other Guests or employees may be denied entry or removed from the facility. All other animals are prohibited.
Apple Pay is now accepted everywhere in Ball Arena. Special offers will be made available throughout the season for fans making purchases with Apple Pay. Need help setting up Apple Pay on your iPhone? See instructions here.
There are three ATMs located inside Ball Arena, two on the Lower Level (Sections 120 and 144) and one on the Upper Level (Section 366).
Ball Arena is certified through Denver Health as a breastfeeding friendly public space.
Nursing mothers requesting a more private location to breastfeed may use the UCHealth Nursing Suite located near the First Aid Station at Section 132 or on the Upper Level at Section 348. The Nursing Suite located at Section 132 is wheelchair accessible. The suites provide privacy, cleanliness and all necessities for nursing mothers including a fold down table, benches and electrical outlets. Please see the Guest Relations Kiosk at Section 120 or Section 375 or the First Aid Station at Section 132 for additional information and directions on how to access the suites. Guests can also use the First Aid Station to nurse if the Nursing Suites are occupied. Baby changing stations can be found in all men’s, women’s and family restrooms.
For the safety of all guests, while the game is in play during a hockey or lacrosse game, guests must wait at the top of the aisle, or bottom of stairs, until play has stopped to go to their seat. The portal ushers will let guests know when the puck/ball is in play. Guests refusing to comply with this rule may be ejected from the facility.
All guests are encouraged to remain physically distanced from other guests while waiting in the portals when the ball/puck is in play.
Please note: For guests to have an enjoyable experience while attending a basketball game, please wait at the top of the aisle, or bottom of stairs, until play has stopped to go to your seat.
The Ball Arena Box Office is open for customer service and guest ticketing assistance during events ONLY. The box office is not open for ticket purchasing; all tickets must be purchased online at www.BallArena.com and will only be delivered electronically.
Download the Altitude Presents mobile app prior to arrival at the venue for easy access to tickets. You can add your ticket to your mobile device (such as Apple Wallet or Google Pay) through the Altitude Presents mobile app.
Address / Location
Hours of Operation
The Box Office is currently closed to the public and will continue to be closed even on Game/Events Days. All ticket purchases must be done through www.Ticketmaster.com and all tickets will only be delivered electronically.
Guests are welcome to bring personal, point and shoot cameras into Ball Arena. Cameras with telephoto or long interchangeable/detachable lenses longer than four inches and external flash (professional photography equipment) are not permitted inside Ball Arena at any time. Video recording devices, audio recording devices, monopods, bipods, tripods and selfie sticks are also not permitted. iPads and GoPros, however, are permitted for Avalanche, Nuggets and Mammoth games for use in compliance with Ball Arena’s photography and recording policies. Live streaming of any event is expressly prohibited. Video recording on any device and/or flash photography is prohibited at all times. Management reserves the right to deny any electronic device or camera accessory at their discretion.
For camera/recording device policies concerning a specific event please contact Guest Relations for more information at 303-405-8548.
To ensure Ball Arena is cleaned to the highest industry standard, Kroenke Sports & Entertainment, in conjunction with the NBA & NHL, has implemented safe and healthy cleaning protocols that align with the CDC and CDPHE standards.
CODE OF CONDUCT
For any show or event-specific policies, please contact Guest Relations at 303-405-8548.
Ball Arena offers various concessions locations that provide gluten-friendly and vegetarian options. Guests can visit any Guest Relations Kiosk for food guides, ingredient lists, and information regarding concessions locations that accommodate food allergies and other dietary needs.
In the event of an emergency at Ball Arena, please follow the directions from the Public-Address announcers, signage throughout the venue, emergency personnel, and venue staff. Please contact venue staff with any questions or concerns and they will put you in contact with the appropriate venue representative.
The First Aid Station is staffed by certified medical personnel and is located on the Lower Level across from Section 132. Paramedics are available during all events at the First Aid Station and regularly patrol the arena. Please contact any staff member for assistance.
GUEST RELATIONS KIOSKS
Should you get separated from your minor child or any other person in your party with a special need, you should proceed to the nearest Guest Relations Kiosk located in the Grand Atrium, at Section 120, or at Section 375. Guest Relations staff will accompany lost guests to either of these locations and keep in contact with other staff members in the building to ensure the party is reunited.
Ball Arena provides lost and found services for its guests from the Guest Relations Kiosk located at Section 120, the concierge desks on the Club Level (Sections 228 and 256) and/or the Upper Level at Section 375. Found items should be taken to these locations or given to a Guest Relations staff member. During an event, guests should visit the Grand Atrium Kiosk to inquire about lost items. After an event, to check on or claim a lost and found item, please visit here. Lost and found items will be logged and kept for 14 calendar days. Unclaimed items will be donated to charity after the two-week holding period. Management assumes no responsibility for items lost at events. Any credit/debit card turned in to our lost and found that is not picked up by the end of the event will be shredded and destroyed for safety purposes.
Effective November 24, 2021
Ball Arena is a privately owned venue with the authority to establish rules and regulations regarding your entrance and experience at the venue. As mandated by the Denver Department of Public Health and Environment, every guest age 2 and older (regardless of vaccination status) MUST WEAR A MASK AT ALL TIMES at Ball Arena, except during times of active eating and drinking in ticketed seats. Anyone who does not have a mask should see a member of our staff and a mask will be provided. Guests who fail to comply with the mask requirement will not be permitted to enter Ball Arena. The mask policy for the venue is subject to change without notice.
Parking and Directions can be found HERE
Ball Arena provides a complimentary phone charging locker-style station for guest use at Section 120 near the ATM. The phone charging locker-style station provides a safe way for guests to charge their phones during Ball Arena events. The locker is compatible with most mobile phones and guests can pick their own locker combination. Please see the Guest Relations Kiosk at Section 120 for assistance.
Any phones left at the charging stations will be turned into Lost & Found following every event. Guests can call Lost & Found at 303-405-1383 to retrieve their phone.
We ask that guests maintain physical distance when able.
Ball Arena has a NO RE-ENTRY policy. Any guest that exits Ball Arena for any reason will not be permitted back into the arena.
Motion-activated faucets, flushes, towel/soap dispensers, and hand sanitizer fixtures have been installed in all bathrooms throughout Ball Arena to reduce surface contact.
COVID-19 IS AN EXTREMELY DANGEROUS AND CONTAGIOUS DISEASE THAT CAN LEAD TO SEVERE ILLNESS AND DEATH. BY ENTERING BALL ARENA, YOU ACKNOWLEDGE AND VOLUNTARILY AGREE TO ASSUME ALL RISKS RELATED TO EXPOSURE TO COVID-19 AND ALL STRAINS, MUTATIONS AND VARIATIONS THEREOF, WHETHER KNOWN NOW OR IN THE FUTURE, BY VIRTUE OF YOUR PRESENCE AT BALL ARENA.
BY ENTERING BALL ARENA, YOU ARE AGREEING TO ALL TERMS AND CONDITIONS REFERRED TO ON YOUR TICKET AND ONLINE AT https://ballarena.events/termsandconditions INCLUDING COMPLIANCE WITH BALL ARENA’S HEALTH AND SAFETY POLICIES. THESE POLICIES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
Guests will be treated in a professional and courteous manner by all arena and team personnel. KSE is dedicated to the principles of equality for all guests. Guests will be treated fairly without regard to age, race, sex, sexual orientation, marital status, gender identity, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable law. Guests wearing head coverings, loose fitting or bulky garments may undergo additional security screening but will not be asked to remove any religious head coverings unless absolutely necessary to undergo additional screenings. These additional screenings may, upon request, take place in a private location out of public view and with a security officer of the same gender as the guest. Guests needing additional assistance due to a disability will also be afforded these same options.
Guests may report any violation to: 720.931. 1581 or e-mail: firstname.lastname@example.org
Any guests smoking inside the venue will be subject to ejection. Any form of marijuana consumption is prohibited on Ball Arena property. Please note, in accordance with city ordinance, smoking is not permitted within 30 feet of entry doors.
Call Ball Arena Tours at 303-405-8556 or visit www.BallArena.com/tours for more information.
Wheelchair escort service to and from curbside/doors and guests’ seats is provided by our Guest Relations team upon request. Wheelchair escorts do not need to be set up in advance and may be arranged with any Ball Arena staff member when you arrive. Due to our limited inventory of wheelchairs, we are only able to provide the guest with the escort, guests are not permitted to keep the wheelchair for the duration of the event.
Please call Guest Relations at 303.405.8548 or email us at GuestRelations@TeamKSE.com for more information.
Free Wi-Fi access is available to all guests at Ball Arena events.